• There is no charge to make a payment over the phone.

• To make a payment by phone call our secure 24-hour payment system at 888-678-1987

• Yes, you can pay your bill online. To access your online account, visit our website and select Account Access. From there, a login will appear and you will select NEW USER. This will allow you to create an account with a few pieces of personal information.

• If you are unable to create an account, please call the office during business hours at 573-674-2211 or 866-621-3679.

• We also have a Smartphone app called SmartHub which allows you to schedule payments, report electric outages, and even track your energy usage!

• The service availability charge is a flat fee designed to recover a portion of the cost of delivering electricity to all members.  This charge is reflective of the investment in poles, wires, transformers and equipment that it takes to provide you with electric service.  It also supports fleet, facility and customer service functions, such as line maintenance, right-of-way clearing and general administrative responsibilities.

• CYCLE ONE

Bills for electric service are received around the first day of each month and are due upon receipt.  The bill shows the net amount due if paid by the 15th.  The amount shown payable after the 15th includes a 10% late charge.  The bill is considered delinquent after the 15th and is reflected in the credit history of your account, unless other arrangements are made through the Member Accounts Department.

If not paid by the 15th, a Subject to Disconnection Notice will be sent with bill details and disconnect information.

• CYCLE TWO

Bills for electric service are received around the eighth of each month and are due upon receipt.  The bill shows the net amount due if paid by the 22nd.  The amount shown payable after the 22nd includes a 10% late charge.  The bill is considered delinquent after the 22nd and is reflected in the credit history of your account, unless other arrangements are made through the Member Accounts Department.

If not paid by the 22nd, a Subject to Disconnections Notice will be sent with bill details and disconnect information.

Each of our office locations accepts payments in the form of cash, check, MasterCard or Visa.  You may also pay via our website, our toll free secure pay number 1-888-678-1987, or by downloading our app, SmartHub, from the play store for your mobile device.

• No, all bills are due based on cycle billing dates.

• The amount due will be located on your bill inside the Total Amount Due box on the stub at the bottom.  You can also check your balance due through your online account access, SmartHub app or by simply calling the Member Accounts Department.

• For a hassle-free, no fee method of payment, sign up for recurring credit card payments or bank draft.  You authorize IECA to withdraw funds from the account of your choosing to pay your monthly electric bill.  Once enrolled your balance due will be automatically debited on or around the 10th of the month for Cycle 1 and on or around the 17th of the month for Cycle 2.  You can sign-up through our on-line account management system, SmartHub app, or call the office at 866-621-3679.  Accepted payments are credit card (MasterCard or Visa), debit card (with MasterCard or Visa logos), or a checking or savings bank account. 

• Yes, Intercouty Electric offers Levelized Billing to those members who qualify.  If you have lived in the same location for at least 12 months and pay your bill on time, we will calculate your 12-month energy average amount and send a Levelized Budget Billing Authorization form to be signed.

• Each year your Budget amount will adjust up or down depending on your electric usage and your true balance in the last 12 months. Simply call the office to learn more and see if you qualify.

• Yes, you can connect several meters under your name. You will receive a separate bill for each meter that you have with a daily service  availability charge per meter.

• The same connection process is used for each meter you have: a $5 membership fee, $35 connection fee and it will be determined if a security deposit is required.

• Members may request a payment arrangement if more time is needed to pay prior to the disconnect date, a payment agreement will need to be signed and part of the payment may also be needed. Members are only eligible for payment arrangements once in a six month period.  If default occurs on any payment arrangement, the normal collection process will be reinstated.  At such time, additional fees and deposits may be billed and service may be disrupted.

• Yes, call the office and the billing department can set you up to receive e-bills.

• To add a name to an existing account, call the office during business hours at 866-621-3679. Everyone whose name is on the bill is responsible for the bill and is a Member-Owner.  We will need their Social Security number, Drivers’ License number and determine if a security deposit is required.  Please be advised that once a person is added to the electric account, the new person on the account will be entitled to receive all capital credits earned under that customer number.  If they need to remain separate, you may want to consider establishing a new joint membership.

• Yes, if you just want someone on your accounts such as a relative or spouse to receive billing information but not add them to the account, they can be set up as an Authorized User.

• An Authorized User is not a Member and their name will not appear on the bill. However, if that individual calls in to make payments, report outages or get billing information the office will know.

• To make any name changes to your account, please call the office during business hours at 866-621-3679. To remove a name from your account, we will need to disconnect the existing account out of the current Members’ names and create a new account without that person’s name.

• If an account is in more than one name, everyone on that account in a Member-Owner and a recipient of capital credits.

• Capital credits will begin accruing under the new account in the new Member-Owner(s) name.

You may add as little as $2.00 at any bill payment office or $5.00 from your smartphone, pay-by-phone or online option. 

Once power is disconnected, you have up to 14 consecutive days to put money on your account to avoid inactivating the account.  Service availability charges will continue to accrue while the account is off until it is inactivated.  Reconnection after the 14 consecutive day period will result in a new account number and reconnection fee being charged.

No, paper bills are not generated for members with prepay power as their balances fluctuate daily.  You can monitor your balance online through SmartHub or by calling our office during business hours.

Yes, but you must go through at least one billing cycle as a prepay account before this can occur.  The wait is typically 30 days.  All accounts at IECA must be current and a deposit may be required before switching back.